Privacy Policy

1. Overview

Flux VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service and mobile application.

By using Flux VPN, you agree to the collection and use of information in accordance with this policy.

2. No-Logs Policy

Flux VPN maintains a strict no-logs policy. This means we do NOT collect or store:

• Your browsing history or traffic destination
• DNS queries
• IP addresses (neither your original IP nor the VPN IP assigned to you)
• Connection timestamps (when you connected or disconnected)
• Session duration
• Bandwidth used
• Any data content that passes through our servers

Since we don't log this information, we cannot share it with anyone, even if legally compelled to do so—we simply don't have it.

3. Data We Collect

Flux VPN is designed to collect minimal data. Here's what we may collect:

3.1 No Account Required

You do not need to create an account or provide an email address to use Flux VPN. The app works without any personal information.

3.2 Support Communications

If you contact our support team, we collect:

• Email address: Only when you voluntarily contact us for support
• Message content: The details you provide about your issue

This information is used solely to respond to your inquiry and provide assistance.

3.3 Payment Information

All payments are processed securely through Apple's App Store. We do not collect, process, or store any payment card details. Apple handles all payment information according to their privacy policy.

3.4 Technical Information

• App version: To provide technical support and ensure compatibility
• Device type and OS version: To optimize app performance
• Crash reports: Anonymous crash data to improve app stability (can be disabled in device settings)

3.5 Aggregate Statistics

We collect anonymized, aggregate data that cannot identify individual users, such as:

• Total number of users
• Server load statistics (to optimize performance)
• General geographic distribution of users (country-level only)

4. Data We Do Not Collect

We want to be absolutely clear about what we never collect:

• Your real IP address
• Websites you visit
• Files you download
• Apps you use while connected
• Your physical location
• Any content of your communications
• Connection timestamps or session duration
• DNS queries
• Email addresses (unless you contact support)
• Names or personal identifiers

5. How We Use Your Data

The limited data we collect is used for:

• Responding to your support inquiries (if you contact us)
• Improving app performance and stability
• Preventing abuse of our service
• Generating anonymous usage statistics

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service providers: If you contact support, we may use third-party tools for email delivery. These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose information if required by law. However, since we don't log your activity, we have no browsing data to share.
• Business transfers: In the event of a merger or acquisition, your data may be transferred, but the same privacy protections will apply.

7. Data Security

We implement industry-standard security measures:

• AES-256 encryption for all VPN connections
• Secure server infrastructure with regular security audits
• Encrypted communications for support inquiries
• Regular security updates and vulnerability assessments
• Limited employee access to any user data on a need-to-know basis

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request information about what data we hold about you (which is minimal to none)
• Deletion: Request deletion of any support communications
• Objection: Object to certain data processing activities

To exercise these rights, contact us at support@fluxvpn.ca.

9. Children's Privacy

Flux VPN is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has contacted us and provided personal information, please let us know immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Providing notice through the App for significant changes

We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@fluxvpn.ca
• Support Page: flux-vpn-support.html